The buyer must assist in resolving the issue free of charge and provide all necessary documents and data required for analysis and defect elimination.
Mandatory attachments for remote claim review:
Photo of the EMEX sticker;
Photo of the manufacturer’s sticker;
Photos of any additional labels or markings (if available);
Photos of the packaging;
Photo of the general view of the received part;
Photo of the marking on the part (if available).
Additional attachments for damage claims:
Photos of the damage;
Photo of the part showing the damaged area;
Photos of the packaging (all sides) and visible damage on it.
Additional attachments for suspected counterfeit:
Comparative photos with the original product;
Link or screenshots from kontrafakta.net showing counterfeit indicators;
Official manufacturer release listing counterfeit signs.
Additional attachments for factory defect claims:
Photos of identification data on the part (if available);
Photos or video showing the defect;
Copy of the work order issued by an accredited service center with seal, signature, and payment receipt;
Copy of the defect report (with description and diagnostic results);
Completed warranty card (if available);
Copy of the replacement procedure/regulation (if available).