If you have encountered an error in the operation of the trading platform service, we recommend following the steps below:
Check the correctness of actions: Make sure that you perform all operations according to the instructions and use up-to-date file templates if you upload documents or price lists.
Refresh the page or restart the system: Sometimes temporary glitches can be resolved by simply reloading your browser or logging out and logging back in.
Check your internet connection: Make sure your internet connection is stable and not blocking services.
Pay attention to error messages: Often the service gives recommendations or describes the cause of the error, follow these hints to eliminate the problem.
If you are unable to fix the problem yourself, contact the platform's technical support via Q&A button on the top panel.